I recently made a phone call to my doctor’s office for advice on a simple health issue that required over-the-counter treatment.

“Anderson, M. Anderson, Michelle. Middle name? Hmm,” said my doctor’s assistant. “On ____ Street? No? There are a lot of Andersons in here. Just a sec. Oh, okay, I’ve found you. I’m sorry, but we haven’t seen you in two years. You’ll need to come in for an exam

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